This page explains how payment works at KHYLAN, which methods we accept, and what happens if something goes wrong.
Accepted payment methods
You can pay using any of the following:
Cards
- Visa
- Mastercard
- American Express
- Diners Club
- Discover
Wallets and express checkout
- Shop Pay
- Apple Pay
- Google Pay
- PayPal
All available payment methods are shown at checkout. We do not accept cash, cheque or bank transfer.
Currency and pricing
All prices are shown in Pounds Sterling (GBP) and include UK VAT where applicable.
Delivery is free on all UK orders. The total shown at checkout is the total you pay — there are no handling fees, service charges or delivery costs added at the final step.
When you are charged
Payment is taken at the point your order is placed. You will receive an order confirmation email once payment has been processed successfully.
If we are unable to accept or fulfil your order after payment has been taken, we will refund you in full.
What appears on your statement
Payments to us will appear on your card or bank statement as KHYLAN.
If you see a charge you do not recognise, please email hello@khylan.com before contacting your bank. We can usually identify the order straight away, and it is faster than opening a dispute.
Payment security
All payments are processed over a secure, encrypted connection. We do not store your full card details on our servers — card data is handled directly by our payment provider.
We may carry out fraud and security checks on orders. In rare cases this means we will contact you to verify details before dispatching, or cancel and refund an order we are unable to verify.
Declined payments
If your payment is declined, please:
- Check that your card number, expiry date and security code are entered correctly
- Check that the billing address matches the one registered to your card
- Check you have sufficient funds available
- Try a different payment method
If the payment still will not go through, the decline is coming from your bank rather than from us, and they will be able to tell you why. You can also email hello@khylan.com and we will help where we can.
Refunds
Refunds are issued to the original payment method used for the order. We cannot refund to a different card or account.
We process refunds as soon as a returned item reaches us. Your bank or card provider then takes a further 3 to 5 business days to make the funds available. That part is outside our control.
Full details are on our Returns and Refunds page.
Pricing errors
Occasionally a product may be listed at an incorrect price. Where this happens, we reserve the right to cancel the order and refund you in full rather than fulfil it at the wrong price. We will always contact you first if this occurs.
Questions
If you have a question about payment, email hello@khylan.com. We reply within 24 hours, Monday to Friday.
Company details
Store name: KHYLAN
Company name: Redline Commerce LLC
Registration number: L26000398236
Address: 7901 4th St N #35152, St. Petersburg, FL 33702, United States
UK warehouse: Bldg 2, 3 Mosley Rd, Trafford Park, Stretford, Manchester M17 1NB, United Kingdom
Email: hello@khylan.com
Phone: +44 7853 300272
Customer Service Hours: Monday to Friday, 9am to 6pm (GMT). Saturday and Sunday closed.